The process took 1 day. I interviewed at New York Life (Dallas, TX) in Feb 2011
Interview
Multiple interviews in a single day. Met with 5 different staffmembers that I would be working with, and also videoconferenced with the VP of Corporate. All friendly, helpful, and were upfront about what the job was like. I think the biggest suggestion would be for you to go in prepared to answer questions about customer service, how to deal with people, and also be likeable. Leave an impression with them that you are someone they could get along with around the office. That is really important to them.
I applied through an employee referral. The process took 1 day. I interviewed at New York Life (New York, NY) in Jan 2009
Interview
New York Life takes pride in hiring. Their talent acquisition team is always looking to match the right candidate in the right position. When I started my interview process I met with my trainers, my managers and the CVP of the department. The first two interviews were group interviews and the last one was a one on one interview. Everyone was detailed about the position and honest. I've had no surprises.
Interview questions [2]
Question 1
What was one thing you liked least about your last position?
Service Assistant applicants have rated the interview process at New York Life with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Assistant roles take an average of 1 day to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at New York Life overall takes an average of 19 days.
Common stages of the interview process at New York Life as a Service Assistant according to 2 Glassdoor interviews include:
Group panel interview: 67%
One on one interview: 33%
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