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      Newell Brands

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      Senior Customer Service Representative Interview

      Mar 1, 2017
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at Newell Brands (Chicago, IL) in Feb 2017

      Interview

      Tough interview, with a panel of 3-4 people, including the hiring manager and department leads. A lot of questions about time management and process improvements led me to believe they expect their employees to work fast, smart, and with little help. Manager seemed interested in making sure I'd be a good fit with the team.

      Interview questions [1]

      Question 1

      How comfortable are you with Excel and SAP?
      Answer question
      avatar
      Newell Brands response
      9y
      Thank you for your review.


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    • Newell Brands interviews FAQs

      • Senior Customer Service Representative applicants have rated the interview process at Newell Brands with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 58.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Senior Customer Service Representative roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Newell Brands overall takes an average of 27 days.
      • Common stages of the interview process at Newell Brands as a Senior Customer Service Representative according to 1 Glassdoor interviews include:

        Group panel interview:  50%

        Phone interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Manager(36) ;
        2. Director(29) ;
        3. National Account Manager(28) ;
        4. Brand Manager(25) ;
        5. Marketing(24) ;
        6. Associate Manager(23) ;
        7. Senior Manager(23) ;
        8. Engineer(21) ;
      Assistant Brand Manager
      (19) ;
    • Associate Brand Manager(19) ;
    • Customer Service Representative(18) ;
    • Key Account Manager(18) ;
    • Consumer Service Representative(17) ;
    • Sales(16) ;
    • Account Manager(15) .
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