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      NextRoll

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      Customer Success Manager Interview

      Oct 1, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at NextRoll

      Interview

      The HR team ghosted me for weeks after a series of positive interviews. If a candidate has given you 6+ hours of their time the least you can do is reply to any of their emails checking in.

      Interview questions [1]

      Question 1

      not applicable in this situation
      Answer question
      4
      avatar
      NextRoll response
      4y
      Thank you for your feedback. I am sorry that you did not hear back from our team after your interviews. We strive to reach out to every candidate directly after they have met with interview teams to thank them for their time and consideration. We will continue to work on refining this process.

      Other Customer Success Manager Interview Reviews for NextRoll

      Manager of Customer Success Interview

      Jan 3, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at NextRoll in Oct 2021

      Interview

      Great and clear process. Unfortunately, after 4 rounds of interviews, I never heard back. This was a waste of time and quite disappointing. Out of minimal courtesy, a decline email should have been sent.

      Interview questions [1]

      Question 1

      Questions specific to process, collaboration, integration
      Answer question
      2
      avatar
      NextRoll response
      4y
      Thank you for sharing your positive feedback on our interview process. I am sorry to hear that we fell down on our follow-up to you to close the loop. It is our goal to treat every candidate with respect and appreciation for the time they took to get to know NextRoll. I will reiterate the importance to communicate where we are in the process with each candidate.

      NextRoll interviews FAQs

      • Candidates applying for Customer Success Manager roles take an average of 20 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at NextRoll overall takes an average of 22 days.
      • Common stages of the interview process at NextRoll as a Customer Success Manager according to 2 Glassdoor interviews include:

        Phone interview:  40%

        One on one interview:  40%

        Group panel interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(38) ;
        2. Sales(22) ;
        3. Account Manager(21) ;
        4. Software Engineer(11) ;
        5. Senior Software Engineer(9) ;
        6. Marketing(8) ;
        7. Sales Development Representative (SDR)(8) ;
        8. Customer Success Manager(7) ;
        9. New Business Sales(7) ;
        10. Sales Representative(7) ;
        11. Senior Account Executive(5) ;
        12. Data Scientist(3) ;
        13. Engineer(3) ;
        14. Inside Sales Representative(3) ;
        15. Intern(3) .


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