I applied online. I interviewed at Nordstrom (Palm Beach, FL) in Jan 2016
Interview
quick two interviews back to back with two manger's at a time. quick two interviews back to back with two manger's at a time. quick two interviews back to back with two manger's at a time.
Very easy. Hired during seasonal so as long as you have an interest in working there and can go above and beyond for a customer that is what they care about!
Interview was easy and straightforward. They just want to get to know you, especially how customer service forward you are. Mainly consisted of a call with HR. They talked a little bit about the company and the role, certain benefits, location of office, etc.
Interview questions [1]
Question 1
Describe a time you had a difficult experience with a customer.
Great job love the manager made it through college highly recommend to anyone looking to have a fun work environment front of house of best but I always helped out on the floor to get to know the others
Customer Service Representative applicants have rated the interview process at Nordstrom with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 73.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 106 user submitted interviews for this role. To compare, the hiring process at Nordstrom overall takes an average of 14 days.
Common stages of the interview process at Nordstrom as a Customer Service Representative according to 106 Glassdoor interviews include:
One on one interview: 28%
Phone interview: 27%
Background check: 14%
Skills test: 8%
Drug test: 7%
Personality test: 6%
Group panel interview: 5%
Presentation: 4%
IQ intelligence test: 2%
Other: 0%
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