I completed an online questionare/test. Most of the questions were customer service related and were multiple choice. I think the main objective was to weed out people who didn't have the tools to work everyday with people and in a fast paced, competitive work environment where you are asked to do anything and everything and where you have to be super flexible with your schedule as well as being able to deal with angry customers and maintain a very professional attitude no matter what. After submitting the test I was then contacted to set up a phone interview. I was asked a variety of questions such as explain why you want to work for Nordstrom, explain a time when you were a part of a team and you went above and beyond what was expected of you and what role you played and if business was slow how would you generate sales. I was then contacted via email to set up another day and time to have a 1:1. The questions were generally the same. One of the questions I was asked was to name a time when I was part of a team, the role I played and how I contributed. I was also asked why they should hire me over someone else as well as how I felt about commission and working in a competitive environment. I was contacted a final time to set up an additional interview with the head of the department but unfortunately I had already been offered a position with another company I had been interviewing with.