There was a large focus placed around customer service. There was also a selling role play included after the interview. At Nordstrom, it's all about making the customer happy and providing a positive shopping experience. Let your personality shine through!
Interview questions [1]
Question 1
Sell me this bracelet. What are the top 3 selling points of this bracelet?
I applied online. The process took 1 week. I interviewed at Nordstrom (Seattle, WA) in Apr 2025
Interview
Very standardized interview with the department manager, all behavioral questions, was a little repetitive. Only one interview round. Make sure to ask about commission payout because it differs by department.
Interview questions [1]
Question 1
Tell me about yourself/walk me through your resume. Do you have any sales experience?
Very simple, just an online interview followed by in-person. Asked about past experience and situational questions dealing with customers. Nothing too hard but always remain customer-oriented. Got my offer the following day and started the following week.
Straightforward questions but will ask a lot of scenario questions! No need to be intimidated just be yourself and be truthful when answering questions. They want to see if you’re a good fit not only for sales but for the company and their values.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and what was the outcome? (Something like this)
Salesperson applicants have rated the interview process at Nordstrom with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 73.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Salesperson roles take an average of 12 days to get hired, when considering 77 user submitted interviews for this role. To compare, the hiring process at Nordstrom overall takes an average of 14 days.
Common stages of the interview process at Nordstrom as a Salesperson according to 77 Glassdoor interviews include:
One on one interview: 32%
Phone interview: 25%
Background check: 10%
Skills test: 10%
Personality test: 8%
Presentation: 7%
Group panel interview: 3%
IQ intelligence test: 3%
Other: 1%
Drug test: 1%
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