Client Service Representative applicants have rated the interview process at Northern Trust with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Service Representative roles take an average of 28 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Northern Trust overall takes an average of 29 days.
Common stages of the interview process at Northern Trust as a Client Service Representative according to 8 Glassdoor interviews include:
One on one interview: 27%
Phone interview: 27%
Group panel interview: 18%
Background check: 14%
Drug test: 9%
Skills test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Northern Trust (Chicago, IL) in Jan 2016
Interview
I thought the staff did a wonderful job explaining what to expect of my new role. I would simply say to all applying; prepare as much as possible. Individuals should read up on the company. If you are in finance, take a look at the 10k report and any additional reports, conference calls available. In this way you show a genuine interest and commitment to your role with the company. Research the salary of what ever role you are applying to accurately understand the range. There are several interviews the take place between you, the recruiting, team lead, and manager.
Interview questions [1]
Question 1
One interview question was: describe a challenging situation and you did to resolve it. What was the outcome?
I applied online. I interviewed at Northern Trust (Singapore)
Interview
3 Levels of Interview: 1) Phone with HR - To share about yourself, what you are looking for and HR would do a brief sharing on Salary (Non- negotiable) 2) Interview with Team Leaders : Usual Interview questions. The TLs are very fair in their questioning and are supportive of their team mates. Emphasis on steep learning curve and time collaboration with other team members 3) Interview with Managing Leaders : Further questions about interest in the role and how problems are managed
Interview questions [1]
Question 1
Communication style, Learning style, Time Management, Situational Questions
First step was a 20 minute phone call with recruiter, then there were two longer virtual interviews (first was with someone from hr and the second was a week later with the hiring manager)
Interview questions [1]
Question 1
How do you learn best? Describe a time you've experienced great (and bad) customer service?
I applied online. The process took 4 weeks. I interviewed at Northern Trust (Singapore) in Jul 2022
Interview
The whole process was comfortable; the team leaders were very friendly. Although one of the hiring managers were significantly late, she apologized sincerely and explained the reason why which made you felt valued.
Interview questions [1]
Question 1
What do you feel about risk? Are you comfortable being on the call for a few hours a day?