One interview with Human Resource and then 2 more interviews with managers. Once that was completed I heard back within two weeks. They gave me the option to start when I could after leaving my previous job.
I applied online. The process took 8 weeks. I interviewed at Northwestern Mutual (Shakopee, MN) in May 2019
Interview
The interview was polite and pleasant. I answered all questions in detail and was told that I had done an excellent job and would be contacted in a few days. On my way out, I asked the hiring manager about weekend plans and she mentioned taking her family to her cabin in northern MN, where my own family has a cabin less than 50 miles away. I mentioned I knew the area personally and her face turned sour, as if she was disgusted that I would relate personally to her. I thanked her professionally for her time and left, then was told 2 weeks later after following up that the job was filled by an internal candidate that was going to grow into the role.
Customer Service Specialist applicants have rated the interview process at Northwestern Mutual with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 56.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 56 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Northwestern Mutual overall takes an average of 20 days.
Common stages of the interview process at Northwestern Mutual as a Customer Service Specialist according to 2 Glassdoor interviews include:
Phone interview: 14%
IQ intelligence test: 14%
Personality test: 14%
Drug test: 14%
Presentation: 14%
Background check: 14%
One on one interview: 14%
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