3 interviews with different people each time. Similar questions each time. Questions you can find online or on youtube. All the interviews were online which was nice. The whole process took about two months.
I applied online. The process took 2+ months. I interviewed at Northwestern University (Chicago, IL) in Mar 2026
Interview
The interview process was lengthy. I submitted my application in January of 2026 and didn't hear anything until the end of March. The day after they reached out, I had a screening call with the hiring manager. After that, I was given an assessment that I had to return the next day. Then I had a panel interview with 3 members of the IT team and the manager. After that I was invited to another panel interview with 3 more stakeholders in/around the IT team. Then, the hiring manager discussed the possibility of being invited to the office to meet some of the team in person. All interviews were conducted via Zoom and were very organized and easy to navigate. The participants were all friendly and warm. Most participants were serious IT professionals who asked real-world, situational questions — primarily to assess how I think through challenges commonly faced in the role.
Northwestern University interviews FAQs
Technical Support Specialist applicants have rated the interview process at Northwestern University with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Specialist roles take an average of 84 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Northwestern University overall takes an average of 28 days.
Common stages of the interview process at Northwestern University as a Technical Support Specialist according to 2 Glassdoor interviews include:
Skills test: 20%
Phone interview: 20%
Group panel interview: 20%
Background check: 20%
One on one interview: 20%
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