I applied online. The process took 2 weeks. I interviewed at ON24, Inc. in Jan 2021
Interview
First impressions seemed great. HR person said I was perfectly qualified (I agree!), seemed like a good fit (I am!) and was pushing me through to next rounds (yay let’s do it!). All good things. Then she completely ghosted me. I’m talking full-on white-sheet-with-holes-for-eyes GHOSTED. The email she used was through a recruiting system, so I supposed she didn’t get that email. I sent her a follow up via LinkedIn- nothing.
I interviewed at ON24, Inc. (Croton-on-Hudson, NY)
Interview
The interview process for the Customer Success position at ON24 was well-organized, professional, and centered around the company's commitment to customer success. They probed further into my previous experience, asking for specific examples that highlighted my ability to drive customer success outcomes.
I applied online. The process took 2 weeks. I interviewed at ON24, Inc. (Atlanta, GA) in Jun 2018
Interview
All phone calls, started with HR, then VP and Director. The questions were all normal ones to expect, nothing surprising. The salary range seemed low for a CSM and there was no commission just a small annual bonus.
Interview questions [1]
Question 1
Describe a difficult customer, the problem and how you resolved it.
Provide an example of how you delighted a customer.
Customer Success Manager applicants have rated the interview process at ON24, Inc. with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 44.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at ON24, Inc. overall takes an average of 16 days.
Common stages of the interview process at ON24, Inc. as a Customer Success Manager according to 3 Glassdoor interviews include:
Phone interview: 100%
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