The interview process did not meet my expectations and felt less professional compared to the experiences I have had with other tech firms. I was anticipating a more structured and polished approach, given the reputation of the industry, but instead, I encountered some inconsistencies and a lack of organization that detracted from the overall experience.
Interview questions [1]
Question 1
Share a situation where you have encounter a difficult customer
I applied online. I interviewed at ON24, Inc. in Dec 2020
Interview
The process was quite rapid. I applied, got my first screening interview within 5 or so days, then two follow up interviews two days later, 30 minutes apart. They all went well, I thought.
The weird thing was, during the screening interview, the recruiter said that while I applied for a regular CSM position, they thought that a Senior CSM position would be better, given my experience.
However, after my 3rd interview, I was emailed saying that I didn't get the position. But it's odd because I didn't get the position that I didn't even apply for.
I can't help but wonder if it would be different had they interviewed me for the position I had ACTUALLY applied for.
Interview questions [1]
Question 1
How do you deal with situations where the customer is unhappy about something?