I applied through an employee referral. The process took 3 weeks. I interviewed at Oak Street Health (Chicago, IL)
Interview
A friend recommended the role for me, so I applied. There is a three step process: 1) Call Interview with someone from HR 2) In-person interview with hiring manager 3) In-person interview with reporting manager.
Interview questions [1]
Question 1
Describe your background in healthcare experience.
There were three rounds. Not your typical Patient Relations job description. Insurance heavy interview questions but also want to see you are personable. Last round makes sure you are a good fit.
The process took 5 days. I interviewed at Oak Street Health in Jul 2022
Interview
The same day that I applied, I was connected for a request video interview. Two days later, I was contacted by HR requesting a phone interview. The following day, I interviewed with the hiring manager. Two hours after my interview with the hiring manager I was offered the job! It was the smoothest and quickest process that I have been a part of and I a grateful for it.
Interview questions [1]
Question 1
The interview was more of a conversation rather than questions
I applied online. I interviewed at Oak Street Health in Oct 2020
Interview
The interview process was pretty quick: I applied on Wednesday, Thursday I received an email response to schedule a phone interview with the Recruiter the following Tuesday, and I spoke with the Field HR representative on Wednesday, then the Regional VP the following Tuesday and was offered the job on Wednesday. So, it took 2 weeks exactly.
Interview questions [1]
Question 1
Tell about a time when you had an irate customer and how did you deal with it.
Patient Relations Manager applicants have rated the interview process at Oak Street Health with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 57.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Patient Relations Manager roles take an average of 13 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Oak Street Health overall takes an average of 22 days.
Common stages of the interview process at Oak Street Health as a Patient Relations Manager according to 5 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 25%
Drug test: 13%
Presentation: 13%
Background check: 13%
Skills test: 6%
Group panel interview: 6%
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