I applied online. The process took 5 days. I interviewed at Old Navy (Mesquite, TX) in Jul 2012
Interview
I applied online and got a call two weeks later for an interview. I suggest uploading a resume with the application.. It makes you look more professional. I got called Sunday and came in for the interview on Tuesday with the assistant manager. It was really easygoing and she asked me alot of "Describe a time when..." questions. She then shadowed me as I walked through the store acting as if I was an employee. I wold suggest that when this happens you just fold clothes and ask customers if they need help, and SMILE alot. She then walked me to the door (she says it's procedure) and invited me back the next day for a second interview. I came in the next day and was asked basically the same questions by the "head" manager. It was in the breakroom and the assistant manager was also there. She then told me how the schedules work and some specifics. I HIGHLY suggest you have questions to ask them at the end, it makes you stand out and seem more serious about the job. The assistant manager told me she would call me Friday (giving her enough time for a background check) and I got the job and get paid 8.00 an hour. I suggest having a great attitude and don't be too scared, the people that work at Old Navy are nice!
Interview questions [1]
Question 1
What will you bring to our store that we don't already have?
I applied online. The process took 3 weeks. I interviewed at Old Navy (Salinas, CA) in Aug 2019
Interview
I applied online and received a call 3 weeks later about going in for an interview later that day. I was unable to interview that day and asked to go in another day, so they scheduled me in for the next day. When I got there there was another person there also waiting to interview. We were taken to the back and had what felt more like a casual conversation than an interview. Only 2 questions were asked and then she said we would have to wait a few days for our background checks to clear but we should expect a call about orientation when they do. In all, the interview took about 15 minutes. 3 business days later, I got a call and went in the next day to fill out paperwork.
I applied online. I interviewed at Old Navy (New York, NY) in Jan 2019
Interview
The experience was very neutral and calm and normal. It was on time and interviewer was nice and clear and concise. I don’t understand why it has to be 30 words to write out my interview experience.
Group interview. Manager gave us 10 minutes or so to walk around the store and assemble an outfit you might try to sell to a customer. Discussed our choices as a group. Got a call back a few days later to begin employment. Seasonal work.
Customer Service Associate applicants have rated the interview process at Old Navy with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 12 days to get hired, when considering 29 user submitted interviews for this role. To compare, the hiring process at Old Navy overall takes an average of 11 days.
Common stages of the interview process at Old Navy as a Customer Service Associate according to 29 Glassdoor interviews include:
One on one interview: 21%
Background check: 18%
Group panel interview: 15%
Personality test: 12%
Skills test: 12%
Phone interview: 8%
Presentation: 6%
Drug test: 5%
IQ intelligence test: 3%
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