Customer Experience Manager applicants have rated the interview process at Old Navy with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Manager roles take an average of 3 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Old Navy overall takes an average of 11 days.
Common stages of the interview process at Old Navy as a Customer Experience Manager according to 3 Glassdoor interviews include:
Background check: 33%
Personality test: 22%
One on one interview: 22%
Group panel interview: 11%
Phone interview: 11%
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I applied through other source. The process took 3 days. I interviewed at Old Navy in Mar 2009
Interview
Job applications generally begin online with a background screening process. From there if taking in multiple applications a group interview session will be conducted. If only a couple good canidates are available or after weeding out from the group interview 1:1 interviews are set up. Background checks follow.
Interview questions [1]
Question 1
Basic retail management questions. Difficult customer situation and how it was handled. Things you've done to drive sales/brand CC.