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      Old Navy

      Part of Gap Inc.

      Engaged Employer

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      Related searches: Old Navy reviews | Old Navy jobs | Old Navy salaries | Old Navy benefits
      Old Navy interviewsOld Navy Customer Service interviewsOld Navy interview
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      Customer Service Interview

      Mar 9, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Old Navy

      Interview

      An interview is a formal conversation where an employer assesses a candidate’s qualifications, skills, and experience for a job. It involves questions, responses, and discussions to determine suitability for the role.

      Interview questions [1]

      Question 1

      Tell me about yourself it was my favorite question
      Answer question

      Other Customer Service Interview Reviews for Old Navy

      Customer Service Interview

      Sep 29, 2025
      Anonymous employee
      Manassas, VA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Old Navy (Manassas, VA)

      Interview

      Fast and nice interviewer, straightforward questions. All basic interview question. Good conversation and friendly staff. Very professional manager and associates. They made me feel comfortable and the interview was short with no tricky questions

      Interview questions [1]

      Question 1

      Tell me about yourself and why you want to work here
      Answer question

      Customer Service Interview

      Apr 5, 2025
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied through other source. The process took 1 day. I interviewed at Old Navy

      Interview

      interview process went smooth. hiring manager greeted me. initial feeling of the environment was nice. store was busy, she has a series of questions she asked me. they were pretty easy in my opinion

      Interview questions [1]

      Question 1

      why would you be a good candidate for this role. give an example of a time you demonstrated great customer service.
      Answer question

      Old Navy interviews FAQs

      • Customer Service applicants have rated the interview process at Old Navy with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service roles take an average of 3 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Old Navy overall takes an average of 11 days.
      • Common stages of the interview process at Old Navy as a Customer Service according to 5 Glassdoor interviews include:

        Presentation:  23%

        Phone interview:  15%

        Personality test:  15%

        One on one interview:  15%

        Skills test:  15%

        Background check:  8%

        Drug test:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Associate(4136) ;
        2. Brand Associate(1212) ;
        3. Retail Sales Associate(594) ;
        4. Cashier(359) ;
        5. Sales Associate/Cashier(332) ;
        6. General Manager(200) ;
        7. Assistant Manager(189) ;
        8. Sellebrity(175) ;
        9. Brand Ambassador(143) ;
        10. Associate(140) ;
        11. Store Manager(102) ;
        12. Customer Service Representative(97) ;
        13. Manager(97) ;
        14. Merchandising Specialist(91) ;
        15. Assistant General Manager(81) .


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    • Jobs at Old Navy

      2K jobs in United States
      Retail Sales Associate (Weekends Only)
      Gretna, NE
      View job
      General Manager
      Chattanooga, TN
      ·
      $44K - $58K /yr
      (Glassdoor est.)
      View job
      Assistant Manager
      Sarasota, FL
      View job
      Assistant Manager
      Millville, NJ
      ·
      $19 - $25 /hr
      (Employer provided)
      View job
      Assistant Manager
      Rochester, MN
      ·
      $20 - $27 /hr
      (Employer provided)
      View job
      View all Customer Service Jobs