Reservation Sales Agent applicants have rated the interview process at Omni Hotels with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Omni Hotels as a Reservation Sales Agent according to 2 Glassdoor interviews include:
Background check: 25%
Phone interview: 25%
Drug test: 25%
One on one interview: 25%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at Omni Hotels (Asheville, NC) in Sep 2013
Interview
Interview process was very straight forward. Face to face onsite with HR. Felt more like a screening than an interview. I was asked very basic questions like, "why are you interested in this position?" I was told the Reservations Manager would be in touch soon with the next steps.
A week later, I had my a second face to face interview the Reservations Manger. More of a thorough interview with detailed questions. After we finished, I toured the office and they offered me the position.
I applied online. I interviewed at Omni Hotels (Atlanta, GA)
Interview
The first step was a short call with a recruiter or HR representative. They asked basic questions about my customer service background, availability, and comfort level with handling a high volume of calls. They also explained the role, scheduling expectations, and what the reservation department is like day-to-day.
Interview questions [1]
Question 1
How would you upsell a room upgrade or additional services to a guest