It was very nice and welcoming . They ask for your personal information and documents. They give you some water. You wait in this nice waiting room . There was nice TV out there , the people for most of it are nice.

Super easy, met with the manager at the store you applied to. Asks you a few questions about customer service scenarios and what you could bring to the team. Had you meet everyone in the donor building. Very good experience

Firstly, they should be more realistic about how hectic mobile schedules are, but they do tell you that every day is different shifts. They will not promote you to TL unless you hold a CDL license and they push DSS to get it also. However, you are able to decline. After they discuss availability, they will ask multiple questions about how you would handle different situations in the field ( coworker error, unruly donor, own mistake, etc.)