Senior Customer Service Representative applicants have rated the interview process at Optum with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 64.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Service Representative roles take an average of 41 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Optum overall takes an average of 25 days.
Common stages of the interview process at Optum as a Senior Customer Service Representative according to 4 Glassdoor interviews include:
Phone interview: 27%
Background check: 20%
Drug test: 20%
One on one interview: 13%
Personality test: 7%
Skills test: 7%
IQ intelligence test: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Optum (Minneapolis, MN) in Mar 2021
Interview
The interview process starts when you are invited to record a video interview with four or five standard questions. This will be followed up by a phone interview with hiring manager or recruiter.
Interview questions [1]
Question 1
Why do you want to work for optum? Tell me about a time you overcame a difficultly.
I applied online. The process took 2 weeks. I interviewed at Optum (Dublin, Dublin) in Jul 2024
Interview
Very unprofessional they ghosted after the interview. I don’t mind that I didn’t get the job as the working hours did not suit me. They want you to work until 6pm as you will be working with people from the US. But the least I would expect is to be told I was not successful.
Interview questions [1]
Question 1
Have your goals ever changed? How did you manage this?
How was the interview what Questions do they ask I have a video interview and I’m kind of nervous any tips on how to nail this thing? I really really want this job and it took me a couple try’s to finally get an interview
I applied online. I interviewed at Optum in Jan 2023
Interview
Spoke with Recruiter who was very nice. She said I met all the requirements to move on to meet with the hiring manager and would schedule. Then two days later got an email stating they where moving forward with other candidates. Very frustrating.
Interview questions [1]
Question 1
Asked about my experience and why I was looking for a new position.