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      PENFED Credit Union

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      Member Service Representative Interview

      Dec 15, 2017
      Anonymous Interview Candidate
      Omaha, NE
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at PENFED Credit Union (Omaha, NE) in Dec 2017

      Interview

      Applied online a few days later received an email to set up a telephone interview. The call was about 20-30 mins long basically describing the posistion and asking a few basic questions about my work history. Then set up for an in person interview. The in person was incredibly easy, felt more like a conversation. It’s a call center job so basic customer service over the phone type of questions. During the interview I was told I got the job and I’d be receiving a call in a few days with the official offer. Two days later I got the call with the offer. I didn’t except however because I was offered a job I was hoping for at the same time. Extremely easy process. Very friendly.

      Interview questions [1]

      Question 1

      Tell me about a time you disagreed with a coworker and how did you handle that?
      Answer question

      Other Member Service Representative Interview Reviews for PENFED Credit Union

      Member Service Representative Interview

      Jun 10, 2022
      Anonymous Interview Candidate
      San Antonio, TX
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at PENFED Credit Union (San Antonio, TX) in Jun 2022

      Interview

      Very lengthy. Zoom interview was a disaster from the start. Interviewer looked very annoyed to be there and wasn’t prepared with questions. Once he came up with questions they were all geared toward the negative. When asked about the Starting date he replied it was 3 days from this interview. Not enough time for a background check at all. Seemed to be a complete waste of time. This is an entry level call center position for a weekends only in person job. Not sure how many people are fighting to take 100 calls a day.

      Interview questions [1]

      Question 1

      Tell me about a time. Why don’t you go back to your previous employer? What is your weakness? When did you disagree with management? When did you fail quality? Why should I hire you?
      Answer question

      Member Service Representative Interview

      Jun 8, 2023
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at PENFED Credit Union (San Antonio, TX) in Jan 2021

      Interview

      Phone interview to go over the position and then decide whether you are a good candidate. Then interview over zoom with the supervisor. Both were pretty straight forward and not too difficult. A lot of performance and conflict based questioning.

      Interview questions [1]

      Question 1

      When was a time I had to deal with someone who was upset?
      Answer question