There are multiple rounds of interviews (at least 2) with many situational questions the interview is not very conversational as they are focused on the questions that they are given to ask.
Interview questions [1]
Question 1
Tell us about a time you messed up and what you did about it?
I applied through other source. The process took 1 day. I interviewed at PPG (Rome) in Feb 2026
Interview
Primo colloquio con HR della durata di circa 30 minuti, presentazione aziendale e presentazione del ruolo + domanda di presentazione per il candidato. Molto cordiale, gentile ed affabile, sono stato messo immediatamente a mio agio
I applied online. I interviewed at PPG (Hollywood, Los Angeles) in Jan 2026
Interview
Floating application after first interview. It was a straightforward first interview. Mostly informing you what you're applying for, and asking regular compliance questions.
No rejection just floating with no follow up.
Customer Service Representative applicants have rated the interview process at PPG with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 38% positive. To compare, the company-average is 62.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 17 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at PPG overall takes an average of 27 days.
Common stages of the interview process at PPG as a Customer Service Representative according to 13 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 22%
Drug test: 13%
Background check: 9%
Skills test: 9%
Group panel interview: 9%
IQ intelligence test: 3%
Personality test: 3%
Presentation: 3%
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