I applied online. The process took 3 weeks. I interviewed at Pacific Gas and Electric (Sacramento, CA) in Oct 2014
Interview
So the whole process was amazing and very exciting in my opinion I have wanted to be a part of the pg&e family for a long time and finally I am getting my chance. I applied to a job alert I was signed up for back in July( I had already passed their multiple tests they have you take before you are considered) I received an email in September to schedule an over the phone interview for the following week. The over the phone interview went great just general info over previous employment and a couple call center experience questions, the interviewer extended an offer to come in for an in person interview I received the confirmation email at the end of the month which scheduled the actual interview at the beginning of October. I live an hour away from the job so I left pretty early to get there on time, I waited about an hour and went into the interview they had me sit in the lobby with a couple other candidates, we all were speaking to each other and asking questions as if we had known each other for awhile and current employees were sauntering throughout the building and we were also speaking to them and laughing the whole environment was cal and down to earth I was then greeted by a supervisor who took me to a back room past the call center floor where we went into a room with another supervisor. They then took turns asking about a total of 8 behavioral interview questions I was really anxious but kept my composure and was laughing and smiling with the interviewers. i was told that they were hiring 22 people so that made me really excited and at the very end I made them aware how badly I wanted the job and that I would be a great employee. I was told I would hear back within a week and I received the phone call today stating they wanted to bring me on!!!!
Interview questions [1]
Question 1
Tell me about a time you had a co-worker who was being unsafe or not following procedure how did you handle the situation?
I applied online. The process took 2 weeks. I interviewed at Pacific Gas and Electric (Sacramento, CA) in Oct 2024
Interview
Fairly fast and straight forward. I was asked about previous experience, education, and salary requirements. They wanted to know about problem solving skills, and first hand experience helping customers. Overall it was an easy interview.
Interview questions [1]
Question 1
Tell me about a time you had to ask for help to solve a complex customer problem. Who did you ask, and what was the result?
Apply online, Take required testing if you pass the testing you then get a Phone interview, after you then get a face to face interview. After that, if they want you, they send you an offer to see if you want the job or not
Interview questions [1]
Question 1
How would you respond to a customer who claims they just lost their job and is unable to pay their bill?
I applied online. I interviewed at Pacific Gas and Electric
Interview
First a phone interview asking basic questions about previous work experience and simple customer service scenarios, then a face to face interview with a panel. Second interview was via teams about two hours long.
Customer Service Representative applicants have rated the interview process at Pacific Gas and Electric with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 62.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 35 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at Pacific Gas and Electric overall takes an average of 33 days.
Common stages of the interview process at Pacific Gas and Electric as a Customer Service Representative according to 25 Glassdoor interviews include:
Phone interview: 21%
Drug test: 18%
Group panel interview: 17%
Skills test: 17%
Background check: 11%
Personality test: 6%
Presentation: 5%
One on one interview: 3%
IQ intelligence test: 3%
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