I sent my application electronically on a Monday night. I received an email from a recruiter the following morning, with a description of the position, its pay, hours, and other benefits, along with a request to take an online assessment (math, problem-solving, ethics, customer service). I completed the assessment that night and received another email 2 days later with a request to complete a video interview. I completed the interview and got a call the following Monday to set up a phone interview. The phone interview was completed that same week. 3 weeks following the phone interview I had not heard anything back, so I contacted the recruiter (emailed him on a Monday). He responded and said they had gotten behind on looking at applications and that if I didn't hear anything by Wednesday to contact him again. I got a call the next morning (Tuesday) to set up an in-person interview. The in-person interview took place on Thursday of that week. The interview lasted 30-40 minutes. It was a fairly relaxed environment, with 2 interviewers. They asked roughly 6-8 questions, plenty of small talk/jokes, explanation of the position and the training process, and plenty of time for me to ask any questions I had. I got a voicemail from the recruiter that evening but was working (at my previous job) until later in the evening that night, so I waited to call him back until the morning. He asked me about my thoughts on the position and the interview, and then offered me the position, which I accepted. The interview process is long and there are many steps, but the level of difficulty is reasonable and everyone I was in contact with during this process was very thorough, helpful, kind and diligent. I was a little intimidated before I applied but would recommend to go for it if you are thinking about it.

The day after applying for this position, I received an email with an assessment. This assessment included critical thinking/problem solving questions. Soon after completing the assessment I received another email to set up a phone interview. The phone interview was scheduled for the next day. It was 30 minutes discussing myself, why I'm interested in this position and company and more information about the position. She was very transparent about the difficulties of this position, as well as the questions that would be asked in my next interview. My first in person interview was scheduled for the following week. I interviewed with two supervisors. I was asked all behavioral questions: "tell me about a time when..". I shadowed a person in this position. Afterwords, they asked me if I was still interested and when I said yes they informed me that I would be moving on to another interview with their executive. The final interview was scheduled a week later. I was asked to talk about everything on my resume and was asked more behavioral questions. Everyone that I spoke to was very kind and transparent.