Customer Service/Payroll Specialist applicants have rated the interview process at Paychex with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 53.7% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Paychex as a Customer Service/Payroll Specialist according to 2 Glassdoor interviews include:
Phone interview: 22%
Drug test: 11%
Personality test: 11%
One on one interview: 11%
Presentation: 11%
Group panel interview: 11%
Skills test: 11%
IQ intelligence test: 11%
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I applied online. I interviewed at Paychex (Denver, CO) in Apr 2018
Interview
I completed the application online, the next day received an email from a recruiter & was sent an online assessment. I completed the assessment that day & received a phone in interview invite for the following day. After a couple days, I was invited to interview the following week. The interview lasted 2 hours. I first met with a couple of supervisors who described the job details & asked a few behavior based questions. Then, I was placed with a mentor for about 30 minutes where I was given a chance to ask her questions & lastly there was a second interview with the regional manager & another manager. They also asked behavior based questions. About 30 minutes after I left, I received a call from the recruiter who offered me the job. I started the next week.
I applied online. I interviewed at Paychex (Baton Rouge, LA) in Feb 2015
Interview
I applied online through Indeed.com. Heard back and received a link for an assessment. I took the assessment and received a call the next morning. Scheduled a phone interview. The phone interview was a resume overview and a brief behavioral interview. After the phone interview I was called by the manager of the local office to schedule an in office interview for the next day. The interview was the manager and I and it was an extensive interview of behavioral questions (a packet). She described the job description and the training process. Still waiting to hear back from the company.
Interview questions [1]
Question 1
Why should we hire you? Describe a situation where you had to adapt to change quickly.