I applied online. The process took 1 week. I interviewed at Paychex
Interview
My interview process was great. It was a fast process, for me. I did a phone interview Tuesday, interviewed Friday, in person. Did a final interview that following Monday. I received offer same day. I started within two weeks.
Interview questions [4]
Question 1
Name a time you went above and beyond, for a customer.
I applied online. The process took 2 weeks. I interviewed at Paychex (Phoenix, AZ) in Apr 2018
Interview
I met with three managers and answered a ton of behavioral questions, for over an hour. They were friendly and I thought I did okay, but was not selected to move on in the process
Interview questions [1]
Question 1
Describe a difficult, stressful situation and how did I handle it
I applied online. The process took 2 weeks. I interviewed at Paychex (Rochester, NY) in Sep 2017
Interview
I was asked to complete an online personality predictor and math skills test. After that, I completed an online, video recorded interview which was incredibly awkward and lacked any connection or interaction with the hiring department.
Interview questions [1]
Question 1
Describe an experience that was challenging and how did you overcome or correct it?
Customer Service applicants have rated the interview process at Paychex with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 53.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 12 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Paychex overall takes an average of 22 days.
Common stages of the interview process at Paychex as a Customer Service according to 3 Glassdoor interviews include:
Presentation: 30%
Phone interview: 20%
One on one interview: 20%
Group panel interview: 10%
IQ intelligence test: 10%
Drug test: 10%
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