The first interview call is done by an HR recruiter. The second video call interview is done by the Manager in charge of Customer Service.
Quick explanation about the job and the daily task for the position.
Interview questions [1]
Question 1
After providing the Toronto location, they asked if I will be ok with the commute.
Thank you for taking the time to discuss the opportunity with Paymentus. We are sorry that you were unable to join our team at this time, but enjoyed getting to learn about your background!
Other Customer Service Representative Interview Reviews for Paymentus
Screening with basic availability questions and then an interview with the hiring manager, mostly talking about previous experience. A quick role play to see the fit. Received an offer a couple of days after.
It was only 30 minutes and they have you do a role play call. They you give you some information to read and then have you respond like you are speaking to the customer.
The interview process was very positive & well-organized. It started with a phone screening and an in-person interview with the hiring manager. The Hiring manager was very friendly and asked insightful questions that allowed me to share my customer service experience and problem-solving skills.
Interview questions [1]
Question 1
They asked me how I would handle angry/upset customers & Whether I had any experience in taking calls.
Customer Service Representative applicants have rated the interview process at Paymentus with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 31.3% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Paymentus as a Customer Service Representative according to 2 Glassdoor interviews include:
Background check: 25%
Group panel interview: 25%
Drug test: 25%
One on one interview: 25%
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