I applied online. The process took 4 weeks. I interviewed at Pearson in Aug 2015
Interview
After submitting my resume, I was contacted by email letting me know I'd been selected as a candidate. The initial interview was by phone with an employee based in Minnesota. A follow-up interview was conducted by the then-Test Center Manager in person, and afterwards I had to submit to a criminal record check. In all, the process took 4 weeks and it was another week after my check being cleared that I could begin training.
Interview questions [1]
Question 1
How, in previous positions, have you dealt with a dissatisfied customer?
I applied online. I interviewed at Pearson (Birmingham, AL) in Jun 2026
Interview
The interview questions were pretty standard. I have done a lot of interviews in my lifetime, so it was a breeze. I spent 15 mins polishing and practicing for my interview. Most of the questions were asked via email and a few were asked at my in person interview. All the questions asked at the in person interview were questions that were asked via email.
Interview questions [3]
Question 1
Tell me about a time you had to deal with an upset customer/client. How did you react?
This position requires a lot of teamwork and collaboration. Describe a work-related conflict or problem you faced with a coworker or supervisor. What was your approach?
I applied online. The process took 1+ week. I interviewed at Pearson (Alhambra, CA) in Nov 2025
Interview
There was an initial interview with the HR recruiter then the manager of the site. They were extremely transparent about explaining the high-stakes nature of the work, what to expect when working, and making sure the job is truly a good fit. It was more explanation than interview, which I appreciated.
There was a glaring absence of professionalism on HR’s part. HR reached out for my availability, which I responded immediately. Then nothing, no response, no update. Months later, I got a generic rejection. HR clearly lacks organization and respect for candidates’ time. A disorganized and careless process.
Interview questions [1]
Question 1
Would you be available for an interview on so-and-so date?
Test Administrator applicants have rated the interview process at Pearson with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 60.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Test Administrator roles take an average of 11 days to get hired, when considering 43 user submitted interviews for this role. To compare, the hiring process at Pearson overall takes an average of 26 days.
Common stages of the interview process at Pearson as a Test Administrator according to 43 Glassdoor interviews include:
Phone interview: 35%
One on one interview: 31%
Drug test: 9%
Background check: 9%
Skills test: 4%
Presentation: 4%
Other: 3%
IQ intelligence test: 3%
Personality test: 3%
Group panel interview: 1%
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