I applied through a staffing agency. The process took 3 weeks. I interviewed at Pearson in Oct 2017
Interview
The process included several phone interviews. I was informed that they hired from within after several weeks. The interview questions were not terribly difficult. Project management terminology was used frequently.
Interview questions [1]
Question 1
Describe the csm role in relation to the business process
I applied online. The process took 2 months. I interviewed at Pearson (Baltimore, MD) in Aug 2022
Interview
Very long interview. Be prepaired to wait more than 2 months. You will have to be patient if you want a job with them. They tend to dangle the carrot a lot.
Interview questions [1]
Question 1
Tell us about something that you're good at but wish to never do it again.
I would love to describe the interview process, however their ATS, TALEO, is horrible. I've attempted to apply to two separate positions via TALEO and both times the system has timed our or otherwise prevented me from completing the process.
As a candidate, this is completely unacceptable and frankly, if I see an employer who uses TALEO as its ATS, that's enough for me to move along.
Employers: If you're using TALEO as your ATS you are missing out on some amazing candidates because TALEO is a horribly antiquated ATS system, full stop.
Interview questions [1]
Question 1
Q to Pearson: Why are you using Taleo as your terrible, horrible, no good, very bad, ATS?
Candidates applying for Customer Success Manager roles take an average of 41 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Pearson overall takes an average of 26 days.
Common stages of the interview process at Pearson as a Customer Success Manager according to 3 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 14%
Presentation: 14%
Group panel interview: 14%
Background check: 14%
Other: 14%
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