Customer Service Representative applicants have rated the interview process at Petco with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 59.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Petco overall takes an average of 15 days.
Common stages of the interview process at Petco as a Customer Service Representative according to 10 Glassdoor interviews include:
One on one interview: 38%
Drug test: 15%
Background check: 8%
Group panel interview: 8%
Skills test: 8%
IQ intelligence test: 8%
Presentation: 8%
Phone interview: 8%
Here are the most commonly searched roles for interview reports -
I applied through other source. I interviewed at Petco (Boston, MA) in Apr 2018
Interview
There was a decent amount of wait time to schedule an interview over the phone. Going into the store to fill out an application made the process faster than online.
Interview questions [1]
Question 1
Why do you think petco would be a good fit for you?
I applied online. The process took 2 weeks. I interviewed at Petco (San Diego, CA) in Feb 2025
Interview
The interview was friendly and professional. I feel that this company takes their time in hiring new employees. The hiring manager asked me about my experience, especially in dealing with unhappy customers. I would recommend interviewing at Petco.
Interview questions [1]
Question 1
How do you deal with a client that has not received their order.
Easy peasy. Be yourself. Come prepared with questions. Interview was quick and they asked a lot of questions. Easy questions. Some may have been hard but lost were easy Thanks for reading and I wish you good luck
It was a few step to apply. First was the online application, phone interview and in person interview. Then I had to wait up to 7 days to find out if I was chosen