Customer Service Agent applicants have rated the interview process at Piedmont Airlines with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 80.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 16 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Piedmont Airlines overall takes an average of 20 days.
Common stages of the interview process at Piedmont Airlines as a Customer Service Agent according to 8 Glassdoor interviews include:
Background check: 22%
Group panel interview: 17%
Skills test: 13%
Drug test: 13%
IQ intelligence test: 9%
Personality test: 9%
Presentation: 9%
One on one interview: 9%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 week. I interviewed at Piedmont Airlines (Augusta, GA)
Interview
Drop off your résumé with a professional attire, wait for a call from the manager. If you received the call, come in with professional attitude and attire. Once that's done and hopefully you'll receive a call back then you'll be sent off to training in a different city and state.
I applied online. I interviewed at Piedmont Airlines (Boise, ID) in Oct 2024
Interview
It was a group interview, only 3 people showed up including myself and I was the only immigrant in the room. It took around 30 min.
I have vast experience in the airline industry as customer service agent and I was very confident, I answered the questions properly and in a professional way.
I was disqualified for no apparent reason.
I wrote an email back to the interviewer asking for a feedback, never got an answer.
Interview questions [1]
Question 1
What is a good customer service?
How would you handle a difficult customer?
How would you describe yourself in one word?
What would your colleagues say about you?
Tell me one of your weak points.
What is your favorite color and why?
How do you handle confits with your colleagues?
How do connect with people?
I applied online. I interviewed at Piedmont Airlines
Interview
Sat with a supervisor, took a drug test at one point, had training in Charlotte, NC for a week to pass training tests. It was an easy interview, however, they lied to me saying I was going to be a ticket agent and then I ended up being stuck in the cargo loading bags. They said everyone had to start loading luggage and work their way up once I was hired.
The process took 2 weeks. I interviewed at Piedmont Airlines in Nov 2016
Interview
The interview was a little more informal than I had expected, but it was great. I was made to feel very comfortable during the Process and the questions were pretty general.