Customer Success applicants have rated the interview process at PitchBook with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 60.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success roles take an average of 18 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at PitchBook overall takes an average of 22 days.
Common stages of the interview process at PitchBook as a Customer Success according to 4 Glassdoor interviews include:
Phone interview: 38%
Group panel interview: 25%
IQ intelligence test: 13%
One on one interview: 13%
Presentation: 13%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at PitchBook (Seattle, WA)
Interview
I had a phone screen and then was selected to come into the office for an interview. This is when the issue started. I'm a passive candidate and have a full time role in CS so appointments get scheduled fast and this interview was going to take up half the day. She gives me 1 time and the parking instructions. What happened to asking when I was available? I emailed the recruiter back to let her know when I'd be available that week, she didn't respond. A week later she sends an e-mail again prompting me to schedule for an interview and I give her a time that would work well. The day before the time I gave her, she e-mails 'great see you tomorrow'. Well, without that confirmation that it was scheduled, my calendar was already booked. I e-mailed and apologized while prompting a new time the following week. She doesn't email me back for another week and then confirms that the new time would work for her. At that point, I had such a bad taste in my mouth from their clumsy recruiting that I declined to come in but thanked her for the opportunity. Your recruiters are the first touch that a potential team member gets from PitchBook- make sure that they are treated well and they will reciprocate.
Interview questions [1]
Question 1
They ask a lot of questions on what PitchBook does so be prepared to know your terms! The other questions are pretty mandatory, like how you deal with multitasking etc.
Met with three people. They asked about my customer service experience and if I had experience/knowledge about the fintech industry. Seemed to have a very “frat bro” atmosphere, and I think both sides realized it wasn’t a good fit.
I applied through an employee referral. The process took 3 weeks. I interviewed at PitchBook (Seattle, WA) in Oct 2017
Interview
Phone screen, on-site interview with hiring managers, mock call with hiring managers, reference check. HR was very responsive and helpful throughout the process. They definitely want to make sure they're hiring a good fit for the company.
Interview questions [1]
Question 1
There were a lot of questions about overcoming objections in a sales role. There were also questions about values to gauge how the candidate fits in the culture.