Customer Success Manager applicants have rated the interview process at PitchBook with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 60.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 28 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at PitchBook overall takes an average of 22 days.
Common stages of the interview process at PitchBook as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 35%
One on one interview: 24%
Group panel interview: 18%
IQ intelligence test: 12%
Drug test: 6%
Personality test: 6%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at PitchBook (Seattle, WA) in Mar 2018
Interview
It was a really odd conversation. The recruiter took all of 7 minutes to brush me off the phone. She asked me what is my current salary and I responded with a desired range, but then she asked 3 more times about what I am currently earning! In some states this is an illegal practice. I told her a minimum salary requirement and she rudely and abruptly ended the call saying that I wasn't what they were looking for and hung up while I was still talking.
The funny thing is that I was referred by an internal employee and a friend of hers. I think they're looking to hire some warm bodies in large quantity and don't care much by way of experience or quality.
I applied through a recruiter. I interviewed at PitchBook (Seattle, WA)
Interview
It was an organized, communicative process. The team reached out first via LinkedIn message, then we switched to communicating over email. Phone interview w/Recruiter was super professional and clear. Then hiring manager zoom interview was great for learning more on the role, trying to determine if I'd be a good fit. The last round with multiple managers was efficient, fair, and it felt like the team asked questions that perttain well to their day to day and what their employees face. Overall, it was a great process and it moved along really efficiently which I appreciated.
Interview questions [1]
Question 1
They asked for an example of a time where maybe someone on my team dropped the ball for a client, and how I handled the situation.
Typical behavioral interview questions that they are looking STAR method answers for. Make sure that you really drive home the impact that YOU created in the situation and how that ties back to the overall value for the client.
Interview questions [1]
Question 1
Have you ever completed a task/project that required more than one department?
I applied through a recruiter. I interviewed at PitchBook (Seattle, WA)
Interview
Super professional communication from recruiter to hiring manager. The PitchBook team made the process very clear. The questions asked were fair and seemed to tie quite clearly to the functions of the job I was interviewing for. Overall, the interview process was positive.
Interview questions [1]
Question 1
Describe a time where you went above and beyond for one of your clients in the past, how they reacted, and how that impacted the long term relationship.