Customer Service Specialist applicants have rated the interview process at PitchBook with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at PitchBook overall takes an average of 22 days.
Common stages of the interview process at PitchBook as a Customer Service Specialist according to 1 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 33%
Skills test: 33%
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The whole process was smooth and communicated well with expected timeline. First, there was a quick call with HR, then interview with the hiring manager. Once passed, a writing test is assigned.
Interview questions [1]
Question 1
How do you handle complaints? (answer with example)
I applied through a recruiter. The process took 2 weeks. I interviewed at PitchBook (Hong Kong) in Mar 2021
Interview
3 rounds of the interviews.
One from HR from UK, done by WhatsApp phone call
One from the department Manager from UK
One from the department head from Seattle
Both were done by Zoom interviews
Interview questions [1]
Question 1
How would you deal with the customer who is not satisfied with your product?