Front Desk Associate applicants have rated the interview process at Planet Fitness with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 66.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Desk Associate roles take an average of 7 days to get hired, when considering 95 user submitted interviews for this role. To compare, the hiring process at Planet Fitness overall takes an average of 9 days.
Common stages of the interview process at Planet Fitness as a Front Desk Associate according to 95 Glassdoor interviews include:
One on one interview: 40%
Background check: 14%
Phone interview: 11%
IQ intelligence test: 7%
Drug test: 6%
Personality test: 6%
Skills test: 6%
Presentation: 5%
Group panel interview: 3%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 5 days. I interviewed at Planet Fitness (Columbus, OH)
Interview
Total process took about one business week. Application in, called for an interview three days later, had the job two days after the interview. Submit the application in person if possible, but most locations now seem to be online only. Call in and check on your application 2-3 days after submitting it. Interview was a super basic review of customer service experience/skills and generic "strengths/weakness" questions. Be honest, be upbeat, and research the company beforehand.
Interview questions [1]
Question 1
Describe a situation where you've dealt with an angry or volatile customer in detail.
I had a two person interview with a manager and another upper level employee. The questions were relevant and they were very willing to answer any questions I had. I personally don't mind having more than one person interview me for accuracy and oversight, however I can see how that might overwhelm or intimidate another person.
The process was quite Simple and Easygoing. They asked about average and expected interview questions. Nothing too crazy. People were very friendly. Chill environment. Manger made a job offer on the spot. You can choose to accept or decline.
I interviewed at Planet Fitness (Merrick, NY) in Apr 2024
Interview
Simple laid back. Asked about work history and background. Specific hours. Asked if comfortable standing most of the shift. Frequent cleaning. Very nice manager. I feel that younger people tend to get hired more. Pay is not that great.
Interview questions [1]
Question 1
Asked if comfortable entering ladies locker for cleaning when female associate is not available.