Customer Success Manager applicants have rated the interview process at Podium with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 45.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 13 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Podium overall takes an average of 16 days.
Common stages of the interview process at Podium as a Customer Success Manager according to 9 Glassdoor interviews include:
Phone interview: 44%
One on one interview: 28%
Group panel interview: 11%
Background check: 6%
Personality test: 6%
Skills test: 6%
Here are the most commonly searched roles for interview reports -
I applied through other source. The process took 1 week. I interviewed at Podium (Lehi, UT) in Feb 2017
Interview
Initial phone screening interview with recruiter. This conversation was about culture and qualifications. Basically checking the boxes on the job description requirements. She passed me along to the hiring manager. Initial phone interview with the hiring manager to determine fit and compatibility with job functions. In person interviews with hiring manager, another manager in the same department and the CEO Eric.
Hiring manager described philosophy and asked questions relating to my experience, how I solved problems similar to what they are looking for and asked follow up questions. Other manager drilled down much more into situation based questioning, "I had this experience... tell me what I did wrong." Or "Tell me a time when you..." insert customer problem here.
Interview process was quick, within a week start to finish, but I would definitely say it was thorough and they got to know me and I got to know who I would be working with, and what I would be working on.
I dressed in a suit for the interview, but that was definitely over dressed. The hiring manager even remarked that he wished he would have said something, "we're pretty casual around here."
I applied online. The process took 2 weeks. I interviewed at Podium in Apr 2026
Interview
Process starts with a screening call with HR, followed by interview with hiring manager, then case study, which was presented to hiring manager and director in a final round interview.
I applied through a recruiter. I interviewed at Podium (Melbourne) in Jan 2026
Interview
Didn’t get through to hiring manager but recruiter is easy to talk to and prompt with outcomes. Was not waiting for long periods of time without a response from the employer and company
Interview questions [1]
Question 1
What KPIs did you work with and how are you with them
I had a phone screen scheduled with a confirmation email and automated reminder, but the recruiter never called or responded to my follow-up email inquiring about the status of the interview. This level of unprofessionalism is disappointing from a global organisation. Candidates invest significant time and energy preparing for opportunities, and deserve basic courtesy and clear communication throughout the process. This experience raises serious concerns about the company's organisational culture and respect for prospective employees. I would strongly encourage the recruitment team to implement better communication protocols to prevent leaving candidates in limbo.