straight forward - behavioural type questions. use the STAR method and you will be fine, given this interview was around 2020. 2 sets of interviews with a recruiter than a manager/director.
Interview questions [1]
Question 1
example of a time you handled a difficult customer
asked for resume and cover letter, then had multiople calls to check availability
got an offer a week later
not sure about the pay cus i didnt end up taking it as i got another job
Interview questions [1]
Question 1
past experience, studies, level, how i want to upskill
Took too long. 3 different interviews. Different scenarios to answer lots of going back and forth. But friendly interview. Was comfortable and to the point. The process took long though, don't normally expect 3 separate interviews.
Candidates applying for Customer Service Representative (CSR) roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at PointClickCare overall takes an average of 31 days.
Common stages of the interview process at PointClickCare as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Drug test: 25%
One on one interview: 25%
Background check: 25%
Phone interview: 25%
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