I submitted my application, and they emailed me to schedule a phone interview. I apparently rocked the phone interview, since the interviewer seemed to really like me and asked when I would be available to come in for an on-site interview. Once there, I had 3 individual interviews with 3 different people. The 4th "interview" was with the director who interviewed me on the phone, and that was more of a wrap-up. I didn't get the job, which I was honestly shocked by because I felt that I was very well-qualified. I think this was either because a) I may have started to relax a little too much, since some of the interviewers were very casual/chill. Maybe I started to act too casual myself? or b) They could sense that I didn't plan to stay in customer care long-term and would have used the community associate position as a stepping stone to eventually move into another department. Either way, I was really, really bummed, but no hard feelings. Oh, and there is a very short writing exercise given to you at the on-site interview. One question is regarding an escalated customer service complaint and how you'd respond in that situation, and the other is a critical thinking question. Get your thinking caps on! Overall though, a pretty straight-forward interview with standard interview questions, most of which you could probably find Googling "common interview questions" (besides the questions specific to your past job positions). As another reviewer mentioned, the questions each interviewer asks you are all very similar. The entire process was pretty quick -- I think everything from application submission to on-site interview took place over just a few weeks.