I applied through an employee referral. The process took 3 weeks. I interviewed at ProQuest (Chicago, IL) in Nov 2016
Interview
I had several phone call interviews, and an in person interview, which was followed up with an offer. They set good expectations about what would be the next step each time and I had a positive experience.
Customer Service Representative applicants have rated the interview process at ProQuest with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 48% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 26 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at ProQuest overall takes an average of 14 days.
Common stages of the interview process at ProQuest as a Customer Service Representative according to 2 Glassdoor interviews include:
Presentation: 33%
Phone interview: 33%
Group panel interview: 17%
Drug test: 17%
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