Candidates applying for Customer Service roles take an average of 90 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Procter & Gamble overall takes an average of 45 days.
Common stages of the interview process at Procter & Gamble as a Customer Service according to 1 Glassdoor interviews include:
Background check: 17%
Group panel interview: 17%
Drug test: 17%
Personality test: 17%
One on one interview: 17%
Skills test: 17%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 3 months. I interviewed at Procter & Gamble (Woodland Hills, CA) in Jan 2011
Interview
Logic Test was easy for some but tough for others, this particular process was as follows:
Logic test
Phone Interview
Math Test
Group / Panel interview with selected managers from your business unit.
This was the hardest part of the interview. Managers asked a series of behavioral questions to be answered anecdotally and succinctly. If you did not have an answer to one they would disqualify you from employment I'm sure. I did a lot of studying and prep because I wanted the job as I had just had a child, I also had some help from an employee there to let me know what kind of questions would be asked.
Interview questions [1]
Question 1
Tell me a time you used your logic to resolve a situation
I applied online. The process took 4 weeks. I interviewed at Procter & Gamble (Toronto, ON)
Interview
An Online IQ test needs to be completed. This was followed by a brief telephone interview which was followed by a 1:1 Interview with Manager(s) and a team member.
Interview questions [1]
Question 1
What did you do to placate an upset customer? Describe an incident where you took initiative or idea to initiate change.