Progressive Insurance Customer Service Representative CSR interview questions

Applied online, was contacted to complete the assessment, moved forward to phone interview, nailed the phone interview and went to f2f and background checks. Waited about two weeks to hear back with the offer because the spot I interviewed for filled but they still wanted to offer me a position. They hired me for an Online Consultant position.

I applied online and the next day I received a call from a lady who works for a recruiter that handles a large portion of Progressive's hiring. It was essentially a brief preliminary "qualifying" type interview. Was sent an assessment that consisted of your typical "strongly agree - strongly disagree" type personality test and some basic math. A face-to-face was set up for the next week in Tampa. A week after that, went to an interview with Progressive and received a call after that with the offer. Waiting for them to set up an orientation. Both face to face interviews were in the "STAR" format. If unfamiliar I would suggest googling up some tips, they will really help you. The process took about 3 weeks. I've had to meet with multiple people and there wasn't one that wasn't exceptionally nice and friendly. What STAR stands for: (S) Situation. Think about and describe a situation that fits the topic of what the interviewer describes. (T) Task - Describe what you were working on when your Situation arose. (A) Action - what action did you take to deal with the situation (R) Result - what was the outcome?