I applied through an employee referral. The process took 1 week. I interviewed at Progressive Insurance in May 2013
Interview
Phone interview with recruiter
2nd Interview is with 2 to 3 people of management team
STAR format
Seeking very detailed responses with examples that go above and beyond
Focus of answers should be on customer service and proactively resolving concerns or problems
Interview questions [1]
Question 1
Tell me a time when you had a conflict with an internal or external customer? What tactics did you use to get their buy in?
I interviewed at Progressive Insurance (Portland, OR)
Interview
3 interviews total, 1 recorded of yourself answering questions the have for you. 2nd is with someone and 3rd is also with a manager then talking about next steps. It was more intense than I thought.
Interview questions [1]
Question 1
Describe a time you had to discuss a difficult conversation with a customer
I applied online. I interviewed at Progressive Insurance
Interview
Very impersonal and did not get to speak to someone in person everything was video recorded. It took a long time for them to finally decline my video interview. That's it
I interviewed at Progressive Insurance (Modesto, CA)
Interview
Study the STAR method of interviewing and you will do great! Asking questions like “Tell me about a difficult time you had at work and how you handled it.” Answer all questions using the Star method
Interview questions [1]
Question 1
Tell me about a difficult time you had at work and how you handled it.