Apply, assessment online, phone interview, in person interview. I initially was rejected immediately after the online assessment, due to ‘lack of experience’ (passed the assessment) but after emailing the hiring recruiter and informing them I had 10+ years, they set up a phone interview for me. I’m not sure what the confusion was initially that caused this. My phone interviewer was insistent that I would be an amazing candidate for Progressive, being that I’m competitive and have 10+ years of customer service and management experience. I was moved along very quickly. Within a day or so of each step, I was informed of the next. (I’ve read that most others took weeks between each step, so I took this as a positive signal.) When my in person interview arrived, my interviewer was very kind & friendly. I felt very comfortable. Maybe too comfortable looking back. We chatted and I answered everything necessary. The process for answering questions is STAR and it honestly is overwhelming to me. (I second guess everything I say, because it’s just so unnatural to me.) Anyway, the day after my interview, I was informed that I was not chosen and was given the opportunity to ask why, so I have. I’m wondering if I was too friendly and chatty or if I didn’t follow the dreaded ‘star’ format, but I was slightly surprised. Overall, everyone was incredibly kind and helpful. Progressive seems to choose employees with nice personalities that make the process smooth and less stressful.