Applied for the position online, and it was nearly 8 weeks before I was contacted, via email, and asked to take an online assessment. After the assessment was completed, I received an email, the next day, requesting that I schedule a phone interview. Please note that the phone interview was handled by an outside recruiting company, and not Progressive. Position is for a virtual, work from home, customer service position, but the interviewer asked me if I had ever worked in a large customer service operations center with hundreds of other people. Rather unusual question, considering I had been working at home in a CSR postion for several years, and the position available was work from home. Interviewer said she was typing my responses to the STAR questions, BUT I could tell by the last question she was no longer typing anything at all! Unfortunately, this was a very negative experience. No offer to proceed to the next interview round. This was an extremely negative experience!