The complete interview process from application to offer letter will take roughly four weeks. Almost everything is automated, so you will be receiving e-mails the entire time. They are pretty efficient in getting back to you with the next step, so the quicker you complete the agenda on your end, the faster the process goes.
I graded the entire process as "average" because, while it is a long and challenging process, it is extremely standardized. This means that there is tons of information on Glassdoor, Indeed, and Reddit that will accurately help you prepare for the interview. In other words: it is a difficult interview that you will have a 'cheat sheet' for.
Step 1: Find a job you are interested in on a job board and apply. (Make sure to add a resume, cover letter and any related documents.)
Step 2: They will send you a link to an online assessment. Make sure you have an hour free of distractions and a paper, pencil and calculator with you. They will ask you basic business math questions and situations. Take your time during the assessment and read the ENTIRE question and instructions. These assessments are designed to trip you up with switching the order of the rating scale, double negatives, and different conversions. It doesn't mean the assessment is particularly challenging, it just means that you could be an intelligent person and still fail because you sped read the question that used cents and didn't notice the answer involved dollars, which required a simple conversion. This is a detail-oriented job and the goal is to weed out the dummies that don't pay attention to detail.
Step 3: They will send you an e-mail with a link to a video recorded interview session with HireVue. You can schedule it at your leisure. They will ask you 8 STAR (situation, task, action, result) questions. So you want to make sure you tell a brief story with specifics and give a conclusion. The 8 questions are pulled from a question bank so each interview is slightly different, so pick stories that can be applied to various situations. All the questions have been listed by various other users on here. Write them down. Also, you can practice before you begin the interview. Normally, once you hit the "next question" button it gives you 30 seconds to prepare an answer. Speak concisely and confidently. You will have 2 attempts for each question. Once the second attempt is done, it auto-submits it, so if you nail the first attempt just use it.
Step 4: Another e-mail will be sent to you with a request for a live interview. You will probably need to schedule it a few days out unless they have a cancellation. Since COVID is still a thing, you will be 1 on 1 with a manager, probably doing the call from their home. My interview was scheduled for an hour and went a few minutes over the hour, so just be prepared for that. The live interview is 3 parts:
1)Your background,
2)Five more STAR format questions,
3)Any questions you have/closing words.
1 - For the first part, it's more of a conversation. They will ask you about your education, your work background, what your boss would say your top 2 best qualities are, what your friends would say about your personality, what YOU think a typical day in this role would look like, how many phone calls you make in a day at your current role, if you will be living within 50 miles of the office by your start day, what your weaknesses are and how they impacted your performance in the past etc. These are pretty simple questions to answer - you know yourself better than anyone so just make sure you have a short list of strengths and weaknesses to pull from. This job is challenging, dynamic, with heavy claims volume, that involves attention to detail, integrity, prioritization, flexibility, time-management and independent decision making. Those should be the keywords you keep stressing represent you best.
2-Five more STAR based questions. I'm not sure if these change, but my interviewer asked me about a time I handled a difficult customer, a time I have to negotiate/compromise with a customer, a time I had to handle a difficult or challenging task at work, a time I used an organizational method to stay productive and when it worked/didn't work for me, and a time I struggled with or were overwhelmed by a difficult or challenging situation.
3-The last part should not be skipped over. They will give you an opportunity to ask questions. Don't ask cheesy, stupid questions. Make a list of 8-10 questions you really DO want to know, so they sound genuine. Don't just copy some moronic list off the internet.
The interviewer will tell you you'll receive an answer within ten days. I got a phone call the very next day from the corporate recruiter with an offer, but it may take up to a week for some people. Good luck!