I applied online. The process took 2 weeks. I interviewed at Progressive Insurance in Feb 2015
Interview
First they setup a phone interview. Behavioral based interview. Make sure the conversation is more about customer service rather then your experience. Use the STAR method to prepare for the interview beforehand.
Interview questions [1]
Question 1
Tell me about a time you had to deal with an upset customer, how did you deal with it and what was the outcome?
I interviewed at Progressive Insurance (Florida City, FL)
Interview
Quick and easy process. Pretty standard compared to most. Just study STAR format and have recent and relevant scenarios. Phone interview. Then behavioral questions online and 2 personal interview panel.
I interviewed at Progressive Insurance (Indianapolis, IN)
Interview
Pretty easy. Used STAR method, which was new to me. But after researching, it actually made a lot of sense why they did it that way. There was also a recorded video portion as well.
Interview questions [1]
Question 1
Tell me about a time that you had a difficult interaction with an upset client.
I applied online. The process took 4 weeks. I interviewed at Progressive Insurance in Dec 2024
Interview
Horrible! An assessment, then a one way interview. After that you interview with a recruiter. Keep in mind this is for a low paying, entry level role. After all this stress and hours of prep work and a month long process you get a rejection. I would not advise anyone to go through this process. It is basically just a call center job. USAA pays more and is better.