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      Progressive Insurance

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      Call Center Representative Interview

      Feb 28, 2024
      Anonymous Interview Candidate
      Lakeland, FL
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Progressive Insurance (Lakeland, FL) in Feb 2024

      Interview

      After I applied for the Job position, Progressive sent me an email for an employment assessment it was an easy question assessment. like your personality and percentages (things that I do o the daily). if you get approved you will receive an email from Progressive for a video interview, make sure to study prior that video interview lea about the position you applied and the company.

      Interview questions [1]

      Question 1

      the interview will ask about your pas experiences to know what to expect from you an to determine if you are a good fit for that position that you applied.
      Answer question

      Other Call Center Representative Interview Reviews for Progressive Insurance

      Call Center Representative Interview

      Nov 10, 2025
      Anonymous Interview Candidate
      Lehigh Acres, FL
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Progressive Insurance (Lehigh Acres, FL) in Oct 2025

      Interview

      Provided videos of me answering the questions with a time limit of 120 seconds (from what I remember) and allowed 2nd chances for each question that was asked in the videos.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a difficult costumer.
      Answer question

      Call Center Representative Interview

      Aug 24, 2025
      Anonymous employee
      Mayfield, OH
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. I interviewed at Progressive Insurance (Mayfield, OH) in Aug 2025

      Interview

      1st is personality assessment 2nd is video interview They ask you questions that are to be answered in STAR format 3rd is virtual interview Same as video interview, but you are talking to a real person

      Interview questions [1]

      Question 1

      Questions in STAR format S - Situation T- Task A - Action R - Result
      1 Answer

      Call Center Representative Interview

      Jun 2, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Progressive Insurance

      Interview

      Application, Assessment, Virtual Interview, Phone Interview very simple and straightforward. The whole process to about 2-3 weeks to get hired. Make sure you update your resume and can answer questions.

      Interview questions [1]

      Question 1

      How do you handle conflict?
      Answer question
      1