The process took 2 weeks. I interviewed at Progressive Insurance in Apr 2011
Interview
About 6 days after I applied for the position online I received an e-mail with a link to the online testing site. The testing consisted of both critical thinking/problem solving questions and personality questions (strongly agree, agree, disagree, etc). After completing the test I received an e-mail about 30 minutes later saying that I had passed and that I would be contacted by a recruiter to set up a phone interview. The recruiter contacted me a few hours later to schedule my phone interview for the following week.
The phone interview consisted of behavioral questions which required you to give very specific responses based on previous work/school experiences. Even though I felt prepared for the interview I found myself being too general during a few of my responses and my recruiter would stop me and try to refocus my response. The interview consisted of around 5 behavioral questions in which I did well enough to be selected for a face to face interview. My recruiter gave me great feedback after the interview and gave tips on preparing for the face to face.
The face to face manager interview took place 1 week later at the local claims office. The interview lasted around 50 minutes and consisted of questions about my previous jobs and several more behavioral questions like the ones from the phone interview. My interviewer was very friendly and easy to talk to, I felt there was instant rapport which made the experience better. After the interview I was given the opportunity to ask questions about the position and the company. The next day I was contacted by my original recruiter saying that I did great and that I would be receiving an offer pending the background check. After receiving the background application it took about 1 week to receive my offer.
My advice for preparing for both the phone interview and the face to face is to take adequate time to prepare examples for the behavioral questions. Do a Google search on common behavioral interview questions and start thinking of relevant experiences from your work experience. Make sure that your examples are very focused, avoid being general in your response. During my preparation I found that saying my examples out loud helped me to focus my responses a great deal.
Interview questions [1]
Question 1
Give an example of a time that your actions at work differed from what your manager would have preferred you do.
I interviewed at Progressive Insurance (Malvern, PA)
Interview
I applied and was sent an email to complete a 30 minute assessment that must be completed within 6 days. I completed the assessment about 2 hours after receiving the email. Within about 30 minutes of completing the assessment I received an email stating I was selected for a short video interview as soon as possible and submissions are reviewed in the order in which they are received. This is how far I am in the process so far.
Interview questions [1]
Question 1
In the assessment they asked more likely style type of questions and behavioral questions. Some parts of the assessment are timed.
I applied online. I interviewed at Progressive Insurance in Jun 2026
Interview
I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions.
Interview questions [1]
Question 1
1. Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome
2. Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation
3. Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results
4. Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)
Interview
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.