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      Proofpoint

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      Customer Success Manager Interview

      Jan 31, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Proofpoint

      Interview

      Mostly behavioral type questions and situation based scenarios. Asked about past customer experiences and job history. Overall, it was straight forward and a typical interview. Everyone was kind and great to talk to.

      Interview questions [1]

      Question 1

      Tell us about your customer experience
      Answer question
      1

      Other Customer Success Manager Interview Reviews for Proofpoint

      Manager, Customer Success Interview

      Jul 20, 2021
      Anonymous Interview Candidate
      Castleton-on-Hudson, NY
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Proofpoint (Castleton-on-Hudson, NY) in Apr 2021

      Interview

      Six interviews total, two with recruiters, 3 with peers, 1 with hiring manager. Each interview was one on one. Everyone was friendly and interviews lasted one hour each. Overall a positive and informative process.

      Interview questions [1]

      Question 1

      What is your background? Tell me about your Customer Success experience? What do you know about our company?
      Answer question

      Manager, Customer Success Interview

      Oct 1, 2018
      Anonymous Interview Candidate
      Sunnyvale, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Proofpoint (Sunnyvale, CA) in Sep 2018

      Interview

      All of the interviews where either phone or remote video using Zoom. 1. HR interview to determine basic qualifications 2. Hiring Manager interview via video asking behavioral questions - no technical 3. Existing CSM via video asking behavioral and some technical QA 4 Existing CSM via video asking behavioral and some technical QA 4 rounds of interviews lasting over 3 hrs One week following the last interview I followed up to determine if there is any feedback and now being over 2 weeks later I still have yet to receive a response. If a prospective employee spends over 3hrs of their time with a company for interviews it would be best if the HR department spends 2min of their time crafting an email to indicate why the individual may not be a good fit or if they are still evaluating candidates. Unprofessional for the Proofpoint organization to ghost and individual in these situations.

      Interview questions [1]

      Question 1

      What describes you best? How long will you keep trying until you fail? What motivates you? etc.
      Answer question
      6

      Proofpoint interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Proofpoint with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 44.8% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 21 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Proofpoint overall takes an average of 29 days.
      • Common stages of the interview process at Proofpoint as a Customer Success Manager according to 3 Glassdoor interviews include:

        Phone interview:  33%

        One on one interview:  22%

        Skills test:  11%

        Personality test:  11%

        Drug test:  11%

        Background check:  11%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(64) ;
        2. Account Manager(57) ;
        3. Sales(56) ;
        4. Account Executive(50) ;
        5. Senior Software Engineer(34) ;
        6. Sales Engineer(19) ;
        7. Product Support Engineer(14) ;
        8. Manager(13) ;
        9. Named Account Manager(13) ;
        10. Director(11) ;
        11. Business Development Representative (BDR)(10) ;
        12. Devops Engineer(10) ;
        13. Marketing(10) ;
        14. Product Manager(10) ;
        15. Sales Manager(10) .


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      Jobs at Proofpoint

      44 jobs in United States
      Customer Success Manager - OEM
      Texas
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      Manager, Technical Account Manager
      Pennsylvania
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      Technical Account Manager
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      ·
      $70K - $103K /yr
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      AI Integration Specialist - Customer Office
      Arizona
      ·
      $92K - $194K /yr
      (Employer provided)
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      Director, Customer Office Operations
      Sunnyvale, CA
      ·
      $153K - $294K /yr
      (Employer provided)
      View job
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