The interview only took ten to fifteen minutes on the phone. Questions consisted of asking about experience. Very easy process. Interviewer was kind and explained job duties and expectations. Great company with decent pay and benefits.
Interview process is straightforward. Minimal questions. Less than 20mins on the call. Made sure to address about the offer letter made sure to advise must fill out during the time frame given
I applied online. The process took 2 weeks. I interviewed at QVC Group (Florida City, FL) in Aug 2024
Interview
They call you from a # that is blocked by your phone carrier. You have to call your carrier and tell them to unblock it. That’s the 1st issue. Next when you have the interview it is NOT an interview. All this lady did was ask me about what happens if I lose internet, or power? I explained duh I reach out to my Supervisor and alert them ASAP. What if it’s down for long periods of time, uhm same thing. Then I hop back on to make up my time and work. Then I was asked what’s hardwired and wifi? Like how is this an interview? Nothing about my CSR experience, references, nada. Only asking me questions about my Internet. I then received the we went with other candidates who closely match our needs.
So you dismiss someone based off what? Who can control if their internet goes down? Lmfaoooo
This interview process was a JOKE! Maybe focus on my CSR experience, and confirm how a hard worker I am, responsible, respected and top performer. Nope… this was not asked about or done.
Interview questions [2]
Question 1
The interviewer STACY asked about my Internet? Then she reworded the question but still the same question ? What happens if it goes down, or I lose power?
Customer Service Representative applicants have rated the interview process at QVC Group with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 55.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at QVC Group overall takes an average of 11 days.
Common stages of the interview process at QVC Group as a Customer Service Representative according to 15 Glassdoor interviews include:
Phone interview: 27%
Skills test: 22%
Presentation: 11%
Drug test: 11%
Background check: 9%
One on one interview: 9%
Personality test: 4%
IQ intelligence test: 4%
Other: 2%
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