It was a basic interview process. Nothing out of the ordinary. Just sell yourself and you should be fine at the very least. Don’t think I would apply ever again though
The process was watching an animated scene, then rating each potential answer. I thought it was basic and made sense. However I believe they want to see you choose several answers as being acceptable responses, not just one.
I applied online and had to set up and interview. It was on Microsoft Teams. It was the basic Star method. The interview questions consisted of knowing how to troubleshoot and basic customer service related questions. Overall, I had a bad experience.
QVC interviews FAQs
Customer Service Representative applicants have rated the interview process at QVC with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 66.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 62 user submitted interviews for this role. To compare, the hiring process at QVC overall takes an average of 24 days.
Common stages of the interview process at QVC as a Customer Service Representative according to 62 Glassdoor interviews include:
Phone interview: 27%
Skills test: 17%
Background check: 16%
Drug test: 15%
One on one interview: 8%
Presentation: 7%
Personality test: 5%
IQ intelligence test: 2%
Group panel interview: 2%
Other: 2%
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