First they take a Phone call interview and if we proceed ahead, they will take an Online interview and lastly an offline interview. After that we have 6 months probation.
Interview questions [1]
Question 1
What were some negative points that you think you need to improve on?
Initially, Recorded Interview and after that, Video Interview with real recruiters. I got all the process online and got hired. Not too difficult, just needed to be clear and communicative.
Interview questions [1]
Question 1
How will you assist the deaf customer who is going to the wrong direction?
Via zoom 30 minutes with two managers in Poland and Doha. Easy process and great communication with both offices for the Inprocessing. They will assist with relocation (hotel/ flight reimbursement )
Customer Service Agent applicants have rated the interview process at Qatar Airways with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 87% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 31 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at Qatar Airways overall takes an average of 37 days.
Common stages of the interview process at Qatar Airways as a Customer Service Agent according to 24 Glassdoor interviews include:
One on one interview: 17%
Presentation: 17%
Group panel interview: 16%
Background check: 16%
Phone interview: 9%
IQ intelligence test: 8%
Drug test: 6%
Skills test: 6%
Personality test: 5%
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